Privacy Policy

Privacy Policy

Introduction

Welcome to https://electronic-diagnostics-repair.collision-talk.com (hereafter referred to as “EDR” or “we”). We are committed to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy details our practices regarding the collection, handling, and protection of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates (CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s User Choice and Control Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party platforms, applications, or services linked from our website, each of which operates under its own privacy policies.

Processing Activities

This Privacy Policy guides how we interact with you across various touchpoints:

  • Account and Service Usage: When you create an account, use our applications, access online services, or engage with our products as an authorized user.
  • Website Visits: Any time you browse or interact with our websites, including viewing content, making purchases, or filling out forms.
  • Communication: Through various channels such as emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and provide quality services:

  • Account Information: Includes user names, email addresses, contact details, and login credentials.
  • Payment Details: Securely stored payment information for transactions, including cardholder name, card number, expiration dates, and CVV codes.
  • Financial Data: For billing purposes, we may collect bank account numbers, invoice addresses, and other financial records.
  • Purchase History: Details about your purchases, order numbers, products purchased, and quantities.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for analytics and service optimization.
  • Location Data: When you opt-in, we may gather data on your location to provide personalized services.
  • Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
  • Social Media Information: If you connect our services to social media accounts, we may collect relevant user data from those platforms.
  • Product Preferences: We track product interactions and preferences to provide tailored recommendations.

We gather this data through direct input by users, automatic logging of system activities, and third-party partnerships, always in compliance with privacy regulations.

Cookies and Tracking Technologies

EDR uses cookies and similar tracking technologies for various essential and optional purposes:

  • Strictly Necessary: These cookies enable core functionalities like secure logins, session management, and language preferences.
  • Preference Cookies: Remember your choices and settings to enhance user experience.
  • Analytics Cookies: Help us understand user behavior, measure site performance, and improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary for the fulfillment of specific purposes, including:

  • Legal Obligations: Complying with laws, regulations, and legal processes.
  • Contractual Requirements: Fulfilling our contractual obligations to users.
  • Business Operations: Conducting internal audits, resolving disputes, and enhancing our services.

Once the data is no longer required for these purposes, we delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing industry-standard encryption protocols for secure data transmission.
  • Utilizing trusted third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you are a parent or guardian concerned about one of our services, please contact us using the details provided below.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access and Rectification: The right to access and request corrections for inaccurate personal data.
  • Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data.
  • Restriction: Limiting the use or processing of your personal data under certain circumstances.
  • Data Portability: Receiving a copy of your data in a structured, commonly used format.
  • Objection and Non-Discrimination: Objecting to the processing of your data and being free from discrimination based on such objections.
  • Appeals and Complaints: Filing complaints with relevant supervisory authorities or exercising other available remedies.

To exercise these rights, please contact our dedicated privacy team at the details provided below. We will respond to legitimate requests in a timely manner.

Changes to Privacy Policy

EDR reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be published on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for data access or deletion, or if you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Postal Address: [Provide address]

We are committed to addressing your concerns and ensuring a transparent and secure user experience.